Terms and Conditions

 

These terms and conditions are applicable to all contracts for the provision of services to the exclusion of any other terms and conditions. Booking confirmations made verbally or via written form i.e. email, letter, are subject to these terms and conditions.

Please read the following terms and conditions of sale carefully before ordering products or services from us. By purchasing products or services from us, you agree to these terms of sale. These terms do not replace or affect your statutory rights.

We have additional terms and conditions covering various types of service eg bar services, dry hire and those additional documents will be provided to you when appropriate and will also form part of our terms and conditions.

In these terms, “you” and “your” refer to the customer and “we”, “us”, “Liga” and “our” refer to Liga Ltd (company registration number 08288839), the company that operates Il Piccolo mobile bar. Liga Ltd accepts no variation of these terms & conditions unless agreed in advance in writing.

 

We are committed to providing you a service in accordance with our terms and conditions. The receipt of this form and your deposit or booking fee will constitute a contract under the law in England and Wales


BOOKINGS

We are happy to provide quotations. Quotations are only valid when given in writing and will be valid for seven (7) days from the date they are given. A verbal indication on the phone of possible costs is not the same as a written quotation and is not binding.

Liga cannot guarantee that your date will be available after these 7 days, although we will always do our best to accommodate your needs. To confirm a booking, you must provide a booking deposit in cleared funds to the following bank account:

Account Name: Liga Ltd

Sort Code 30-99-78   (Lloyds Bank)

Account Number 31839062

Bookings made on short notice of less than 14 (fourteen) days before the booking date must be paid for in full to secure the booking date and are non-cancellable and non-refundable.

DEPOSIT

In order to secure the date of your booking, we require a deposit of 25% of your total booking fee. This is a fully refundable deposit until 60 (sixty) days before the date of your booking, at which point it becomes non-refundable.

If you have booked less than 60 (sixty) days prior to the date of your booking) then the 25% deposit is not refundable.

REMAINING BALANCE

The remaining balance due for your booking is payable no later than 14 (fourteen) days before the booking date.

If you have booked at short notice, ie less than 14 days before the date of your booking, then full payment is required at the time of your booking and is non-refundable.

Any additional hours or services requested by you on the booking date/at your event will be billed as soon as possible after the booking/event and must be paid no later than 7 (seven) days after the booking date/event.

We reserve the right to pass unpaid bills to a collections agency whose fees you would then be liable for.

CANCELLATIONS

If you wish to cancel your booking, then you must give us notice in writing a minimum of 14 (fourteen) days before the date of your booking. If you give less than 14 (fourteen) days notice, then the your full booking fee will be payable.

If you have booked on short notice, ie less than 14 days prior to the date of your booking, then you do not have the right to cancel your booking and the full booking fee will be payable.

There may be rare occasions when we have to cancel a booking or cut short an event. We do not accept any liability for any failure to provide our services due to circumstances beyond our control, such as (but not limited to) extreme weather conditions, vehicle road traffic collision/breakdown, sudden illness, changes to law or guidance which prevent us from delivering our service, fire alarm evacuation, electricity or water failure or an “act of God”. We do not accept any liability for a shortage of staff due to a third party (eg agency staff) failing to turn up, nor for any consequential losses which may flow from our inability to provide a service

COVID-19

We will provide our services in accordance with published guidance, and based on the information you have given us.

You must ensure that your event complies with any COVID-19 regulations in force at the time of the booking and you must pay any fines that we incur as a result of providing the service you have booked.

ACCESS (PARKING, LOADING)

Adequate parking is required for all bookings/events and it is your responsibility to ensure that adequate parking is available. Parking will be needed for a van and trailer as a minimum and any extra requirements will be notified to you in advance. Registrations can be provided if required.

If we are providing mobile bars, stock, ice or glasses, suitable unloading and loading locations must be provided. Any delays to service arising from poor unloading facilities will not be our responsibility.

The size of vehicle used to transport Il Piccolo will depend on the size of your function. In most cases we use a Nissan Navarra van or equivalent – together with a trailer. It is your responsibility to ensure that there is adequate access and parking on the day of the event, as well as suitable unloading and loading facilities at the venue. Our equipment is heavy and the ground from the van to the venue must be concrete, tarmac or hard standing. We cannot push our equipment through deep gravel or mud.

If on the day of the event, the venue is found to be in an undeclared, remote venue with access that is unsuitable or impossible for our vehicle to access (with or without causing damage) we may refuse to provide our service with a full loss of deposit or booking fee. It is your responsibility to ensure that building access is suitable for us to get our equipment through and into the venue and room that you want Il Piccolo located. If we arrive at the venue and our equipment does not fit through the door, we will be unable to provide your service and this will be your responsibility.

We will not, under any circumstances, park or unload in any area where our vehicles may be towed away, locked in, clamped or be given an endorsable penalty. Where access to the venue is difficult, it may take longer to set up and take down, but the more time we can be given the better. We require an absolute minimum of one and a half hours from the bar closing to dismantle and vacate the venue, if access is good. Dismantling of the bar and vacating the venue can only take place when the room is clear enough for it to be safe. Il Piccolo will not be responsible for any cost incurred by you as a result of any delay in vacating the venue due to the room not being clear of guests in time or other time delaying factors. If a parking space is not available and we have to park illegally, you will be responsible for payment of any parking fines. Throughout the event, our vehicle needs to be parked as close to the venue/marquee/room as possible to allow us to re stock the bar as the event goes on and to give us somewhere to dispose of our rubbish and dirty glasses

Due to the size and weight of our equipment, we must be able to park next to the building or marquee where the event is being held and we must have good safe access to the room that you wish the bar to be set up in. It is not acceptable to expect us to carry large, heavy equipment long distances (across fields or several hundred yards down a street) and up fire escape steps! If we turn up to a venue and access for the vehicle is unsuitable (eg in the middle of 100 acre field and a foot deep in mud!) or access for staff carrying equipment is assessed to be dangerous (up a steep fire escape), we reserve the right to refuse to provide a service and there will be no refund.

LICENSING

We comply with the British Beers & Pubs Association Challenge 21 Scheme

We are not responsible for acquiring temporary event notices for paid bar events unless you ask us to in writing before booking your event and therefore are also not responsible for any breaches of licenses outside of our control.

We can assist you in applying for a temporary events notice if you request it. In the event that you cancel your booking after we have applied for a temporary events notice on your behalf, then the costs of that application will be deducted from your deposit.

If we are providing a bar service, then please ensure that your guests are aware that they may be asked to provide PHOTO ID (identification) in order to obtain alcoholic drinks. We promote responsible drinking and will not serve anyone who appears to be under the age of 18 or whom we believe may be acquiring alcohol on behalf of someone under the age of 18.

INSURANCE

Liga has both public liability and employers insurance to cover events where a member of our team is present at the event.

Copies of our latest insurance documents are available upon request.

If you order a dry hire service (ie Il Piccolo only with no staff) then it is your responsibility to ensure that you have all necessary insurances, including public liability insurance, as you will not be covered by our insurance.

DAMAGE

We take all reasonable care when setting up Il Piccolo; however, we cannot be held responsible for the following:

·         Scratches on the venue floor

·         Drink spillages during service or by guests.

·         Any damage caused by guests

·         Any perceived damage that was caused whilst carrying out normal bartender duties.

 If your event has a floor, you should ensure that the floor is protected against dirt whilst we are setting up and taking down. For example, we cannot unload equipment into a venue with a cream carpet without the carpet getting dirty, so please ensure that the area where the equipment is brought in, as well as the area for the setup, is protected! Where the venue requires the floor to be protected underneath the bar, it is the your responsibility to ensure that the floor is covered prior to our arrival for set up.

You are reminded that you are responsible for your guest’s actions. Where a guest damages Il Piccolo property, you will be held responsible for the cost of fixing or replacing the item, as we see fit. A bill for the damage amount will be presented to you after the event and payment will be due within 14 days.

TABLE CLEARANCE/GLASS COLLECTION & RUBBISH DISPOSAL

Where a venue does not provide rubbish disposal facilities, we regret that we can only remove rubbish that is generated and collected behind the bar and does not include items (Such as beer bottles & plastic glasses) that have gone across the bar. Glass collection can only be carried out when service at the bar allows. If service at the bar is busy, the serving of guests and running of the bar takes priority. Staff do not clear rubbish, empty beer bottles etc. Staff clear and collect glasses only. It is your responsibility to ensure that all rubbish is disposed of.

 

 

BEHAVIOUR

You are responsible for your guest’s behaviour. Please note that if any guest is threatening or abusive to a member of our staff, then we reserve the right to immediately cease to provide the service. In this instance, no refund would be made.

COMPLAINTS

We treat all complaints about our service, either in advance, during or after the event seriously. If you are not happy with the service whilst the party is happening, the best thing to do is speak with the staff on site and see if the problem can be rectified. If this is difficult or unrealistic to do, please call the out of hours mobile number on your pre-arrival document and we will do everything we can to resolve the problem. Your event cannot be replicated at a later date, so we need to know as soon as possible if there is a way for us to enhance your enjoyment of your event right there and then. Complaints made post-event are much harder for us to deal with, and we ask that video or photographic evidence be supplied where possible in order that we can properly investigate your claim, as well as noting down any issues on the bartender’s job sheet at the end of the shift should your service include a bartender.  If we find that we are at fault, we may offer you a discount or free service for a future event as a goodwill gesture.

GDPR/ DATA PROTECTION

We take your privacy very seriously. This form, and the details provided on it will be kept in paper form and on a computer that is password protected. We will keep these details for 7 years, being the period of time we think they could be requested for legal purposes - such as audit, claims or legal action. For more information, please see our privacy policy.