T & Cs

 

These terms and conditions are applicable to all
contracts for the provision of services to the exclusion of any other terms and
conditions. Booking confirmations made verbally or via written form i.e. email,
letter, are subject to these terms and conditions.

Please read the following terms and conditions of sale
carefully before ordering products or services from us. By purchasing products
or services from us, you agree to these terms of sale. These terms do not
replace or affect your statutory rights.

We have additional terms and conditions covering
various types of service eg bar services, dry hire and those additional
documents will be provided to you when appropriate and will also form part of
our terms and conditions.

In these terms, “you” and “your” refer
to the customer and “we”, “us”, “Liga” and “our” refer to Liga Ltd (company
registration number 08288839), the company that operates Il Piccolo
mobile bar. Liga Ltd accepts no variation of these terms & conditions
unless agreed in advance in writing.

 

We are committed to providing you a service in accordance
with our terms and conditions. The receipt of this form and your deposit or
booking fee will constitute a contract under the law in England and Wales



BOOKINGS

We are happy to provide quotations. Quotations are
only valid when given in writing and will be valid for seven (7) days from the
date they are given. A verbal indication on the phone of possible costs is not
the same as a written quotation and is not binding.

Liga cannot guarantee that your date will be available
after these 7 days, although we will always do our best to accommodate your
needs. To confirm a booking, you must provide a booking deposit in cleared
funds to the following bank account:

Account Name: Liga Ltd

Sort Code 30-99-78  
(Lloyds Bank)

Account Number 31839062

Bookings made on short notice of less than 14
(fourteen) days before the booking date must be paid for in full to secure the
booking date and are non-cancellable and non-refundable.

DEPOSIT

In order to secure the date of your booking, we
require a deposit of 25% of your total booking fee. This is a fully refundable
deposit until 60 (sixty) days before the date of your booking, at which point
it becomes non-refundable.

If you have booked less than 60 (sixty) days prior to
the date of your booking) then the 25% deposit is not refundable.

REMAINING
BALANCE

The remaining balance due for your booking is payable
no later than 14 (fourteen) days before the booking date.

If you have booked at short notice, ie less than 14
days before the date of your booking, then full payment is required at the time
of your booking and is non-refundable.

Any additional hours or services requested by you on
the booking date/at your event will be billed as soon as possible after the booking/event
and must be paid no later than 7 (seven) days after the booking date/event.

We reserve the right to pass unpaid bills to a
collections agency whose fees you would then be liable for.

CANCELLATIONS

If you wish to cancel your booking, then you must give
us notice in writing a minimum of 14 (fourteen) days before the date of your
booking. If you give less than 14
(fourteen) days notice, then the your full booking fee will be payable.

If you have booked on short notice, ie less than 14
days prior to the date of your booking, then you do not have the right to
cancel your booking and the full booking fee will be payable.

There may be rare occasions when we have to cancel a
booking or cut short an event. We do not accept any liability for any failure
to provide our services due to circumstances beyond our control, such as (but
not limited to) extreme weather conditions, vehicle road traffic
collision/breakdown, sudden illness, changes to law or guidance which prevent
us from delivering our service, fire alarm evacuation, electricity or water
failure or an “act of God”. We do not accept any liability for a shortage of
staff due to a third party (eg agency staff) failing to turn up, nor for any
consequential losses which may flow from our inability to provide a service

COVID-19

We will provide our services in accordance with
published guidance, and based on the information you have given us.

You must ensure that your event complies with any COVID-19
regulations in force at the time of the booking and you must pay any fines that
we incur as a result of providing the service you have booked.

ACCESS
(PARKING, LOADING)

Adequate parking is required for all bookings/events
and it is your responsibility to ensure that adequate parking is
available. Parking will be needed for a
van and trailer as a minimum and any extra requirements will be notified to you
in advance. Registrations can be provided if required.

If we are providing mobile bars, stock, ice or
glasses, suitable unloading and loading locations must be provided. Any delays
to service arising from poor unloading facilities will not be our
responsibility.

The size of vehicle used to transport Il Piccolo will depend
on the size of your function. In most cases we use a Nissan Navarra van or
equivalent – together with a trailer. It is your responsibility to ensure that
there is adequate access and parking on the day of the event, as well as
suitable unloading and loading facilities at the venue. Our equipment is heavy
and the ground from the van to the venue must be concrete, tarmac or hard
standing. We cannot push our equipment through deep gravel or mud.

If on the day of the event, the venue is found to be in an
undeclared, remote venue with access that is unsuitable or impossible for our
vehicle to access (with or without causing damage) we may refuse to provide our
service with a full loss of deposit or booking fee. It is your responsibility
to ensure that building access is suitable for us to get our equipment through
and into the venue and room that you want Il Piccolo located. If we arrive at
the venue and our equipment does not fit through the door, we will be unable to
provide your service and this will be your responsibility.

We will not, under any circumstances, park or unload in any
area where our vehicles may be towed away, locked in, clamped or be given an
endorsable penalty. Where access to the venue is difficult, it may take longer
to set up and take down, but the more time we can be given the better. We
require an absolute minimum of one and a half hours from the bar closing to
dismantle and vacate the venue, if access is good. Dismantling of the bar and
vacating the venue can only take place when the room is clear enough for it to
be safe. Il Piccolo will not be responsible for any cost incurred by you as a
result of any delay in vacating the venue due to the room not being clear of
guests in time or other time delaying factors. If a parking space is not available
and we have to park illegally, you will be responsible for payment of any
parking fines. Throughout the event, our vehicle needs to be parked as close to
the venue/marquee/room as possible to allow us to re stock the bar as the event
goes on and to give us somewhere to dispose of our rubbish and dirty glasses

Due to the size and weight of our equipment, we must be able
to park next to the building or marquee where the event is being held and we
must have good safe access to the room that you wish the bar to be set up in.
It is not acceptable to expect us to carry large, heavy equipment long
distances (across fields or several hundred yards down a street) and up fire
escape steps! If we turn up to a venue and access for the vehicle is unsuitable
(eg in the middle of 100 acre field and a foot deep in mud!) or access for
staff carrying equipment is assessed to be dangerous (up a steep fire escape),
we reserve the right to refuse to provide a service and there will be no
refund.

LICENSING

We comply with the British Beers & Pubs
Association Challenge 21 Scheme

We are not responsible for acquiring temporary event
notices for paid bar events unless you ask us to in writing before booking your
event and therefore are also not responsible for any breaches of licenses
outside of our control.

We can assist you in applying for a temporary events
notice if you request it. In the event
that you cancel your booking after we have applied for a temporary events
notice on your behalf, then the costs of that application will be deducted from
your deposit.

If we are providing a bar service, then please ensure
that your guests are aware that they may be asked to provide PHOTO ID
(identification) in order to obtain alcoholic drinks. We promote responsible
drinking and will not serve anyone who appears to be under the age of 18 or
whom we believe may be acquiring alcohol on behalf of someone under the age of
18.

INSURANCE

Liga has both public liability and employers insurance
to cover events where a member of our team is present at the event.

Copies of our latest insurance documents are available
upon request.

If you order a dry hire service (ie Il Piccolo only
with no staff) then it is your responsibility to ensure that you have all
necessary insurances, including public liability insurance, as you will not be
covered by our insurance.

DAMAGE

We take all reasonable care when setting up Il Piccolo;
however, we cannot be held responsible for the following:

·        
Scratches on the venue floor

·        
Drink spillages during service or by guests.

·        
Any damage caused by guests

·        
Any perceived damage that was caused whilst
carrying out normal bartender duties.

 If your event has a
floor, you should ensure that the floor is protected against dirt whilst we are
setting up and taking down. For example, we cannot unload equipment into a
venue with a cream carpet without the carpet getting dirty, so please ensure
that the area where the equipment is brought in, as well as the area for the
setup, is protected! Where the venue requires the floor to be protected
underneath the bar, it is the your responsibility to ensure that the floor is
covered prior to our arrival for set up.

You are reminded that you are responsible for your guest’s
actions. Where a guest damages Il Piccolo property, you will be held
responsible for the cost of fixing or replacing the item, as we see fit. A bill
for the damage amount will be presented to you after the event and payment will
be due within 14 days.

TABLE CLEARANCE/GLASS COLLECTION & RUBBISH DISPOSAL

Where a venue does not provide rubbish disposal facilities,
we regret that we can only remove rubbish that is generated and collected
behind the bar and does not include items (Such as beer bottles & plastic
glasses) that have gone across the bar. Glass collection can only be carried
out when service at the bar allows. If service at the bar is busy, the serving
of guests and running of the bar takes priority. Staff do not clear rubbish,
empty beer bottles etc. Staff clear and collect glasses only. It is your
responsibility to ensure that all rubbish is disposed of.

 

 

BEHAVIOUR

You are responsible for your guest’s behaviour. Please note that if any guest is threatening
or abusive to a member of our staff, then we reserve the right to immediately
cease to provide the service. In this
instance, no refund would be made.

COMPLAINTS

We treat all complaints about our service, either in
advance, during or after the event seriously. If you are not happy with the
service whilst the party is happening, the best thing to do is speak with the
staff on site and see if the problem can be rectified. If this is difficult or
unrealistic to do, please call the out of hours mobile number on your
pre-arrival document and we will do everything we can to resolve the problem.
Your event cannot be replicated at a later date, so we need to know as soon as
possible if there is a way for us to enhance your enjoyment of your event right
there and then. Complaints made post-event are much harder for us to deal with,
and we ask that video or photographic evidence be supplied where possible in
order that we can properly investigate your claim, as well as noting down any
issues on the bartender’s job sheet at the end of the shift should your service
include a bartender.  If we find that we
are at fault, we may offer you a discount or free service for a future event as
a goodwill gesture.

GDPR/
DATA PROTECTION

We take your privacy very seriously. This form, and the details provided on it
will be kept in paper form and on a computer that is password protected. We will keep these details for 7 years, being
the period of time we think they could be requested for legal purposes - such as audit, claims or legal action. For
more information, please see our privacy policy.



COVID-19 Policy

COVID-19 safety is our priority for our clients, staff and guests at your event. We will work closely with you to ensure the safety of everyone at the event, and adherence to the current government guidelines.

Government guidelines
We regularly review COVID-19 guidelines and the latest government advice, as and when they change we will update you and take any necessary steps in relation to your event.

Our Staff:
Our team will only be working if:
• They are well and are not showing any Covid-19 symptoms
• Have had their temperature checked that morning
• Are wearing a mask or face covering at all times
• They sanitise their hands before and after handling any equipment
• Are trained and following social distance guidelines
• Feel safe at the venue and during the event (if applicable)

Guests at the event:
Are kindly asked:
• To stay home if they do not feel well, have any symptoms of COVID-19, or have been in contact with anyone who has tested positive for COVID-19
• To maintain social distancing
• To wear masks when not eating or drinking, if in an enclosed venue
• To regularly sanitise their hands
• To provide their contact details to the event organiser for contact on the event of Covid-19 exposure at the event
• To only consume drinks whilst seated






Outdoor events:

Currently (08/04/2021) From 12th April 2021 outdoor events are permitted with customers attending in groups of up to 6 people from different households, or a group of two households (unless an exemption applies) and that groups can be kept separate within the event. These are the steps we will be taking:

For dry hire:
• We will deliver the vehicle as per the booking conditions on site with no more then 2 staff members.
• The vehicle and all equipment will be sanitised completely before use
• Social distancing will be strictly followed at drop-off, set-up and pick-up

For a staffed event:

• Measures will need to be in place by the client to ensure all government guidelines are adhered to, including keeping groups of no more then six or two households from mixing
• All current guidelines will need to in place and adhered to by staff, clients and guests
• Details of guests will need to be registered prior to the event (where applicable)
• Masks will be worn at all times
• Hands and equipment will be sanitised before, during and after use
• Social distancing will be practised at all times, including production, set up, pick ups, drop offs and service
• A one way system will be in place to serve drinks and will need to be followed
• Drinks will be consumed only whilst guests are seated


We reserve the right to refuse service to guests who do not adhere to social distancing or COVID-19 guidelines as we have a duty of care for the safety of our staff and guests. We also reserve the right to stop service if we feel the COVID-19 guidelines are not being adhered to and there a risk of transmission at the event.